该网站由Contrado Imaging Ltd.运营。
We want you to be happy with your order, we are determined to have each and every purchase result in a happy customer. Because everything here at Contrado Imaging Ltd. is handmade, there is some potential for human error. Usually, our quality control department will pick up on this and everything will be sorted before your order is even dispatched, however on the rare case that something does slip through then all you need to do is let us know. Take a look at the details below on how to do that:
- 请不要在未事先联系我们团队成员的情况下将产品退还给Contrado ImagingLtd。
- 非瑕疵品： 我们不接受非瑕疵商品的退货，因为这些商品是为您量身定制的。
- 缺陷货品： 要退回有缺陷的货物，您需要先使用联系表与我们的客户服务团队成员联系。请发送书面通知，并将产品退还给Contrado Imaging Ltd（地址请参阅“联系我们”页面）。
We will only acknowledge returned goods if they are sent using Royal Mail'Signed For'Recorded delivery so you have proof of delivery. You will have to meet the delivery costs of returning the products, although we will refund the postage at our discretion once the item in question is rechecked. If we are at fault, then we will reimburse Royal Mail'Signed For'Recorded delivery postage costs.
只有当我们收到原始状态的物品时，Contrado Imaging Ltd才会重做或建议对有缺陷的物品采取补救措施。请注意：
Things don’t always go to plan, and we know that. That’s why we wait 30 minutes after you place your order before we start making it. Within these 30 minutes, you are welcome to contact us if you wish to edit or if you change your mind. If you have any questions about your order or have any doubts about your design get in touch with our friendly customer service team who will be more than happy to help. Within these 30 minutes, if you contact us to cancel the order, we will be able to issue a full refund.
When you place an order with Contrado Imaging Ltd. through any of its trading names, it’s not just a product that you are purchasing, but a service as well. We handmake every product and personalise it to order, so as soon as we start production of your bespoke items, we have already invested into the ink, transfer paper, materials and the workforce time specifically for your order. This means that if you wish to cancel after the production of your order has begun, we would be unable to offer a full refund, however alternative options will be discussed with you and a partial refund may be possible. A customer service team member will be able to advise further.
We want you to be happy with your order, and if for any reason you’那就不要让我们知道。我们重视您的反馈。由于所有产品都是按订单定制的，因此它们永远都不会转售，这意味着您需要先检查一些事项。’我们已经赢得您的订单’之后便无能为力。
- 检查文字- 如果您的设计中有文字，请在提交前检查所有内容的拼写。我们不’•亲自检查每个出现的单词，并且不对设计中出现的任何拼写错误负责。
- 检查尺寸– Every page has details on the sizing of a product (especially clothing–which comes with a full size-chart) so make sure that you order in the right size. Check body measurements if you need to rather than using the size range as it is more accurate. If you have any questions please contact us, we do everything we can to make sure you have all the information you need to be able to order the right size.
- 预览设计– You are able to preview your design in the interface on our 网站, allowing you to see what your finished item(s) will look like. Use this feature, double check everything is as desired and in the right size/shape/position. Again, if you are unsure of anything, please get in touch with our customer service team. Please note that this is only a preview to give you a general idea of how your product will come out and you should always refer to the design interface (see the ruler, bleed area, cutting or stitching lines, etc) to correctly set up your design.
由于您向Contrado Imaging Ltd.订购的产品具有个性化的性质，因此我们将视情况逐一查看每笔订单。由于您的满意对我们非常重要，因此我们将竭尽所能找到解决问题的解决方案。
If you wish to raise any concern within 14 days of receiving your order, please use our contact form and provide your order number and a short summary along with pictures. Our dedicated team will get back to you on average within 12 working hours. As per UK law, the goods cannot be returned because they were made according to your specifications or were personalised by you. We may, at our discretion, look into other solutions.
我们的回报& Refund Policy
You have the right to cancel your contract for the purchase of a non-personalised product, if you notify us of the cancellation no longer than 14 days after the day following the day on which the product is delivered. You must return the unused non-personalised product to us within 14 days of notifying us of the cancellation, and you must pay for the return of the unused non-personalised product to our nominated address.
We wait 30 minutes after you place your order before we start making it. Within these 30 minutes, you are welcome to contact us if you wish to edit or if you change your mind. If you have any questions about your order or have any doubts about your design get in touch with our friendly customer service team using our contact form. They will be more than happy to help and can offer a full refund.30分钟后-
V.100000001 18 / May / 2020