退货,退款和取消

该网站由Contrado Imaging Ltd.运营。

1.个性化产品

我们的回报Policy

We want you to be happy with your order, we are determined to have each and every purchase result in a happy customer. Because everything here at Contrado Imaging Ltd. is handmade, there is some potential for human error. Usually, our quality control department will pick up on this and everything will be sorted before your order is even dispatched, however on the rare case that something does slip through then all you need to do is let us know. Take a look at the details below on how to do that:

如果产品有任何故障,您可以在14天内退货。使用联系表,并附上您的姓名和订单号,与我们的客户服务团队联系。

然后,客户服务代表将通过退货程序告诉您,通常可以通过在发送给我们的客户支持团队的电子邮件中提供故障的数字图像(以及对问题的清晰描述)来简化退货过程。
我们可以提醒您在购买时仔细阅读您同意的条款。这些可随时在我们的网站上获得。
 

请注意,我们按照以下规定工作:
We will only acknowledge returned goods if they are sent using Royal Mail'Signed For'Recorded delivery so you have proof of delivery. You will have to meet the delivery costs of returning the products, although we will refund the postage at our discretion once the item in question is rechecked. If we are at fault, then we will reimburse Royal Mail'Signed For'Recorded delivery postage costs.

只有当我们收到原始状态的物品时,Contrado Imaging Ltd才会重做或建议对有缺陷的物品采取补救措施。

请注意: 如果产品未处于未使用状态,则我们将无法为您提供补救措施,以弥补由于工艺问题而可能导致的故障。如果有小故障,我们可能会建议另一种补救方法。
 

我们的退款政策

在您收到物品之前 - Things don’t always go to plan, and we know that. That’s why we wait 30 minutes after you place your order before we start making it. Within these 30 minutes, you are welcome to contact us if you wish to edit or if you change your mind. If you have any questions about your order or have any doubts about your design get in touch with our friendly customer service team who will be more than happy to help. Within these 30 minutes, if you contact us to cancel the order, we will be able to issue a full refund.

When you place an order with Contrado Imaging Ltd. through any of its trading names, it’s not just a product that you are purchasing, but a service as well. We handmake every product and personalise it to order, so as soon as we start production of your bespoke items, we have already invested into the ink, transfer paper, materials and the workforce time specifically for your order. This means that if you wish to cancel after the production of your order has begun, we would be unable to offer a full refund, however alternative options will be discussed with you and a partial refund may be possible. A customer service team member will be able to advise further.

无论如何,我们将始终能够为您提供帮助。如果您的订单有任何问题,无论是在开始生产之前还是之后,请联系我们出色的客户服务团队并与他们聊天。

收到物品后We want you to be happy with your order, and if for any reason you’那就不要让我们知道。我们重视您的反馈。由于所有产品都是按订单定制的,因此它们永远都不会转售,这意味着您需要先检查一些事项。’我们已经赢得您的订单’之后便无能为力。
由于您向Contrado Imaging Ltd.订购的产品具有个性化的性质,因此我们将视情况逐一查看每笔订单。由于您的满意对我们非常重要,因此我们将竭尽所能找到解决问题的解决方案。

If you wish to raise any concern within 14 days of receiving your order, please use our contact form and provide your order number and a short summary along with pictures. Our dedicated team will get back to you on average within 12 working hours. As per UK law, the goods cannot be returned because they were made according to your specifications or were personalised by you. We may, at our discretion, look into other solutions.
 

2.非个人化产品

我们的回报& Refund Policy

You have the right to cancel your contract for the purchase of a non-personalised product, if you notify us of the cancellation no longer than 14 days after the day following the day on which the product is delivered. You must return the unused non-personalised product to us within 14 days of notifying us of the cancellation, and you must pay for the return of the unused non-personalised product to our nominated address.

万一出现制造故障,将免费维修或更换。制造商的故障包括产品的划痕,针迹问题和包边问题。我们,制造商,将决定由制造商负责的问题。

通过批发帐户发出的所有订单均被视为企业对企业合同,不受消费者权益保护,因为批发帐户被视为企业。企业不能期望就公平的磨损,误用或意外损坏,或者如果他们决定不再需要该产品,而寻求法律救济。
 

3.取消

30分钟内- We wait 30 minutes after you place your order before we start making it. Within these 30 minutes, you are welcome to contact us if you wish to edit or if you change your mind. If you have any questions about your order or have any doubts about your design get in touch with our friendly customer service team using our contact form. They will be more than happy to help and can offer a full refund.

30分钟后- 我们会按订单手工制作每件产品,因此,一旦我们开始生产您的产品,我们已经在墨水,转印纸,材料和劳动力方面投入了大量资金,专门用于您的订单。这意味着如果您希望在下订单30分钟后取消订单,则将产生20%的强制性费用。

V.100000001 18 / May / 2020